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Please note that
prices on this site include postage and packaging for U.K. Delivery only - For
overseas orders please contact us
If you have problems
viewing or using the pay buttons please change browser to outlook,
alternatively, contact us for a direct
paypal payment link
How to
use the online shopping cart
(If you have problems
viewing buttons please change browser to outlook)
To use our
online shopping click the 'add to cart icon'
icon for the product you wish to
purchase. You can buy as many of the same item or different items as you
wish by adding amount to quantity.
You may be asked if you wish to view
non secure items click ok as this is only the shopping area; You are not
submitting any personal details at this stage. When you have finished your shopping
click on 'view cart' icon 
and you will see a list of all the items you have
picked. You can remove or add any product during the shopping process by
simply amending the quantity amount. When you are happy with your choice
proceed to check out and you will be directed to PayPal *; fill in your
details for delivery, credit card or paypal payments.
*You
do not need to have a Paypal account to use the online shopping facility.
On-line
Use our
SECURE online shopping cart, where you can pay via credit card or paypal. All orders are
dispatched within 24 hours of cleared
payment, unless stated otherwise. Please allow up to 7 days for all U.K.
deliveries.
By
Post
If you are
not happy with submitting credit card details etc over the internet then
don't panic we also accept cheque and postal orders via post. To send
payment via post i.e. cheque / postal order (U.K only) please print out
your shopping cart direct or print out our blank order form by clicking
here.
We accept cheque or crossed postal order made payable to Danielle Ray, we
advise you not to send cash / uncrossed postal order unless by registered
post. Please post all orders to: Troll's
Eye Crafts,
Riverside Mills,
Dunsdale Road, Selkirk, Scottish Borders, TD7 5EF
Overseas
Orders
Prices on this site
include postage and packaging for U.K. delivery only - For overseas orders
please contact us and I can send you a
secure paypal invoice. Combined shipping discounts also available.
E-mail
payment links
If you have
any problems using the online shopping feature then please contact us and
we can send you a direct link via e-mail for secure payment.
Security
Our online
shopping service is provided by paypal and all credit card details etc are
handled by their secure server. We are only forwarded address details for
delivery purposes. We do not have access to credit card details or paypal
payment details. Your information is not stored on the internet or any
publicly accessible computer system. If you have any doubts or queries
then please do not hesitate to contact either ourselves or paypal.
Cookies
If you have
any problems accessing the shopping basket then this may be due to your
cookies being disabled. The shopping cart requires cookies set on medium
or enabled so as to store information on your hard drive for the duration
of your stay on our site only ( i.e. it stores items you have added to
your cart so as to view them in basket)
If you have
checked your cookies and you are still having problems accessing the
on-line shopping, try changing your browser to outlook. If you are still
experiencing problems then please contact us
for a direct paypal payment link.
Commissions
I
am happy to discuss your requirements for individual designs.
Once
a design and specifications for commissioned work are agreed upon and an
estimated price and date of completion is given, you will be sent a
contract to sign and return, at which time a deposit of 50% of the
estimated price will be required to secure the order. The remainder of
the price will be payable upon completion of the work, by pro-forma
invoice.
Replacement/Refund Policy
Replacement /
refund will be made if the item is defective.
We don't take responsibilities if the item is damaged by buyer's improper
operation.
Buyers must request their replacement / refund within 14 days after the
item was purchased.
Buyers are responsible for return postages cost.
The item must be returned with its original package before the replacement
/ refund is approved.
Buyers are required to return the items for Replacement / refund. We don't
take responsibilities if the returned item is lost when being sent
back.
The replacement / refund will be provided as soon as we confirm the
arrival of returned items.
Commissions, made to order items and earrings are non refundable.
Regards
Danielle
Ray
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